1. Introduction
Cyan Logistics, LLC (“Cyan Logistics,” “we,” “us,” or “our”) operates the website located at cyanlogistics.net (the “Site”). This Privacy Policy describes how we collect, use, disclose, and protect your personal information when you visit our Site, submit inquiries, request quotes, or otherwise interact with us. By accessing or using the Site, you acknowledge that you have read and understood this Privacy Policy.
2. Information We Collect
2.1 Information You Provide Directly
When you interact with our Site, you may voluntarily provide us with personal information, including:
- Contact information: name, email address, phone number, company name, and mailing address
- Shipping information: origin and destination locations, commodity type, temperature requirements, load details, and preferred pickup/delivery dates
- Business information: FMCSA operating authority numbers, DOT numbers, MC numbers, insurance certificates, and carrier qualification documents
- Communications: messages, inquiries, and feedback you send us through contact forms, email, phone, or chat
- Employment inquiries: resumes, cover letters, and related materials if you apply for a position
2.2 Information Collected Automatically
When you visit our Site, we may automatically collect certain technical information, including:
- Device and browser information (browser type, operating system, device type)
- IP address and approximate geographic location
- Pages visited, time spent on pages, and referring URLs
- Cookies and similar tracking technologies (see Section 6 below)
3. How We Use Your Information
We use the personal information we collect for the following purposes:
- Providing freight brokerage services: processing quote requests, arranging transportation, coordinating shipments, and managing carrier relationships
- FSMA compliance: generating and maintaining food safety documentation required under the FDA Food Safety Modernization Act Sanitary Transportation Rule, including temperature specifications, carrier qualification records, and compliance packets
- Communication: responding to inquiries, providing customer support, and sending operational updates related to your shipments
- Business operations: invoicing, payment processing, accounting, auditing, and internal analytics
- Legal compliance: fulfilling regulatory obligations, including FMCSA record-keeping requirements, FDA food safety regulations, and applicable federal and state laws
- Site improvement: analyzing usage patterns to improve Site functionality, content, and user experience
4. How We Share Your Information
We do not sell your personal information. We may share your information with the following categories of recipients:
- Carrier partners: We share shipment details (origin, destination, commodity, temperature requirements, and contact information) with qualified motor carriers to arrange and complete transportation services.
- Service providers: We work with third-party vendors who assist with our business operations, including technology platforms, tracking services, communication tools, payment processors, and analytics providers. These vendors are contractually required to protect your information and use it only for the services they provide to us.
- Regulatory authorities: We may disclose information to the FDA, FMCSA, USDA, or other government agencies as required by law, including in response to food safety inquiries, compliance audits, or regulatory investigations.
- Legal obligations: We may disclose your information when required by law, court order, or legal process, or when we believe disclosure is necessary to protect our rights, your safety, or the safety of others.
- Business transfers: In the event of a merger, acquisition, reorganization, or sale of assets, your personal information may be transferred as part of that transaction. We will notify you of any such change in ownership or control.
5. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law. Specifically:
- Shipment and transportation records are retained in accordance with FMCSA requirements (minimum three years from the date of the transaction)
- FSMA compliance documentation, including temperature records, carrier qualification documents, and food safety records, are retained for a minimum of two years as required by the FDA Sanitary Transportation Rule, or longer as determined by applicable regulations
- Financial records are retained in accordance with applicable tax and accounting requirements
- Website analytics data is retained for up to 26 months
6. Cookies and Tracking Technologies
Our Site may use cookies and similar technologies to enhance your browsing experience and collect usage data. Cookies are small text files placed on your device when you visit a website. We may use the following types of cookies:
- Essential cookies: Required for the Site to function properly (e.g., session management, security)
- Analytics cookies: Help us understand how visitors interact with our Site (e.g., Google Analytics)
- Functional cookies: Remember your preferences and settings to provide a more personalized experience
You can manage your cookie preferences through your browser settings. Disabling certain cookies may affect Site functionality.
7. Third-Party Links
Our Site may contain links to third-party websites, including carrier portals, tracking platforms, and industry resources. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party website you visit.
8. Data Security
We implement commercially reasonable administrative, technical, and physical safeguards to protect your personal information against unauthorized access, disclosure, alteration, or destruction. These measures include encrypted data transmission (SSL/TLS), access controls, secure cloud hosting, and regular security assessments. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.
9. Children’s Privacy
Our Site and services are directed to businesses and business professionals. We do not knowingly collect personal information from individuals under the age of 13. If we learn that we have inadvertently collected information from a child under 13, we will promptly delete that information. If you believe a child has provided us with personal information, please contact us at the address below.
10. Your Rights and Choices
Depending on your jurisdiction, you may have certain rights regarding your personal information, including:
- The right to access, correct, or delete your personal information
- The right to opt out of certain data processing activities
- The right to request a portable copy of your data
- The right to withdraw consent where processing is based on consent
To exercise any of these rights, please contact us using the information provided in Section 13 below. We will respond to your request within the timeframe required by applicable law.
11. California Privacy Rights
If you are a California resident, the California Consumer Privacy Act (CCPA), as amended by the California Privacy Rights Act (CPRA), provides you with additional rights regarding your personal information. These include the right to know what personal information we collect and how it is used, the right to request deletion, the right to opt out of the sale or sharing of personal information (we do not sell personal information), and the right to non-discrimination for exercising your privacy rights. To submit a request, please contact us at privacy@cyanlogistics.net.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, legal requirements, or other factors. When we make material changes, we will update the “Effective Date” at the top of this page and, where appropriate, provide additional notice on our Site. We encourage you to review this Privacy Policy periodically.
13. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:
Cyan Logistics, LLC
Email: privacy@cyanlogistics.net
Website: cyanlogistics.net
Effective Date: February 18, 2026